WHOLLY KOSHER TRAVEL
Privacy Policy
Wholly Kosher Travel by Ophir Tours ("we," "us," "our") is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the applicable data protection laws. This Privacy Policy explains how we collect, use, share, and protect your personal information.
1. Information We Collect
Enquiries
When you submit an enquiry form, we collect your name, email address, phone number (optionally), and any notes you choose to add.
Bookings
When you submit a booking form, we collect your name, email address, phone number, home address, passport or ID number, names, and dates of birth of everyone in your party and any additional information you provide such as special requests or notes related to your booking. We may also collect information needed to confirm VAT status.
Mailing List
If you sign up for our mailing list, we collect your email address and sometimes your name.
Cookies
Our website may use cookies to enhance your experience. You can adjust your browser settings to manage or disable cookies
2. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
Enquiries
We process your data based on "consent" to handle your enquiry and respond to it.
Bookings
We process your data based on "contractual necessity" to handle your booking and fulfill your travel arrangements, as well as to comply with legal requirements.
Marketing Communications
We process your data based on "consent" when you sign up for our mailing list or agree to receive updates.
Legitimate Interests
We may process data for purposes such as improving our services and responding to your enquiries, where these interests are not overridden by your rights.
3. How We Use Your Information
To Process Enquiries
We use your data to manage and respond to your enquiries and to communicate with you about the holiday, tour, or program you are interested in.
Bookings
We use your data to confirm your bookings and to manage your current and future bookings including, but not limited to, reserving the services required to operate your booking through third party providers that provide said services in relation to your booking (such as hotels, airlines, etc.)
We also use it to communicate with you about your bookings.
Marketing Communications
If you have opted in, we use your email address to send you updates about our tours, promotions, and news.
Operational Purposes
We share your information with our partners and third-party service providers to finalize bookings, collect payments, and provide travel services.
4. Sharing Your Information
Partners
We share your personal data with our partners and third-party service providers for the purpose of managing and processing your data, for sending updates about our holidays, tours, and news, for managing your bookings, and for delivering our services.
No Sell, Trade, Rent
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. International Data Transfers
Some of our partners and third-party service providers may be located outside the EEA or your jurisdiction, in regions that might not provide the same level of data protection as your own. We are committed to ensuring that appropriate safeguards, such as EU-approved Standard Contractual Clauses, are in place to protect your personal data during such transfers. While we strive to work with partners who uphold high data protection standards, we recognize that in certain cases, the nature of our business may involve transfers to countries with differing legal protections. In such instances, we will take all reasonable steps to ensure that your data is handled securely and in compliance with this Privacy Policy.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
Enquiries
Retained for the duration necessary to manage your enquiry and comply with legal obligations.
Bookings
Retained for the duration necessary to manage your booking and and to comply with legal obligations. We maintain your data after bookings are completed for business continuity and data analytics as well as for legal purposes and to be able to communicate with you about your past bookings if necessary. You may ask for old booking data to be deleted and we will do so except for data that may still be necessary for legal and compliance purposes.
Mailing List
Retained until you choose to unsubscribe. To unsubscribe just send an email to unsubscribe@whollykoher.com.
You can request that we delete your data at any time unless we are legally required to retain it.
7. Your Rights under GDPR
If you are a resident of the European Economic Area (EEA) or the UK, you have the following rights regarding your personal data:
Right of Access
Request access to the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Restrict Processing
Request that we limit the processing of your data.
Right to Data Portability
Request a copy of your data in a machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes. However, please note that if you have entered into a contract with us (e.g., booking a tour or holiday), we must process your data to fulfill that contract, and this processing cannot be objected to without canceling the service. You have an unconditional right to object to the processing of your personal data for direct marketing purposes, and we will cease such processing upon your request.
Right to Withdraw Consent
Withdraw your consent at any time for data processing activities that rely on consent.
To exercise any of these rights, please contact us at privacy@whollykosher.com
8. Use of UTM Parameters for Marketing Analytics
We use UTM parameters (tags added to the end of URLs) to help us track the effectiveness of our marketing campaigns and understand how visitors arrive at our website. This information includes details such as the source of traffic (e.g., Google, Facebook) and the campaign associated with your visit (e.g., "Summer Cruise Campaign").
How We Use UTM Data
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To analyze the performance of our marketing campaigns.
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To understand visitor behavior and improve our website and services.
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To link your visit to any form submissions you complete, so we can understand the origin of your interest in our services.
Data Collected
UTM parameters capture non-personal data such as the source of your visit and campaign name. This data is not linked to personally identifiable information unless you choose to submit a form on our website.
Retention and Sharing
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UTM data is used only for internal analysis and marketing optimization.
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We do not sell, trade, or rent this data to third parties.
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UTM data is stored securely and retained only as long as necessary for the purposes outlined above.
9. Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is completely secure.
10. Complaints
If you are a citizen of the EEA or the UK and believe your data has been mishandled, you have the right to lodge a complaint with your local data protection authority within the European Union or the Information Commissioner’s Office (ICO) if you are based in the UK.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: